with 10 “cushion” minutes before and after your massage session. Many times a client rushes in the door worried that they’ll miss even 1 minute of their session – this is counterproductive.
In our office, we ensure that your first visit has a 10 minute cushion so our therapists can consult with you and get a good grasp on your needs/ goals for the session. Afterward, you may need to have a few minutes to yourself before heading back to your often demanding life.
You are 100% in charge of YOU!
Our therapists will check in with you on a basic level: we will ask you to please let us know if we are using too much pressure, if the room or table temperature is comfortable for you, or if you need any part of your environment adjusted (position on the table, positioning of the face rest, restroom break, or a change in music).
We don’t know every aspect of your background, and probably never will, therefore it is very important that you feel safe to express your needs and preferences while you are in our office.
Your goals for today’s session:
we want and NEED to know what you hope to achieve with your therapeutic massage.
Your goals over time:
we also want to know what you hope to achieve over time; if you are looking to recover from an injury, or just here to relax and plan to repeat the same every month or so, or if you are looking to get out of pain today but don’t plan to return until the pain hits again. See Types of care for helpful guidance on choosing your approach to care.
- Past trauma: whether physical or emotional, it can be helpful for us to know that you are seeing a Mental Health Professional while using massage as an integrated approach to healing.
- Sensitive Areas: some of our clients are extremely sensitive or ticklish in a particular area. Some can handle more pressure on their legs than they can on their hips or shoulders. Knowing this will help us to be mindful of accommodating your needs.
- Talking: some of our clients want pure silence throughout the session, some LOVE to talk it out through the entire session, while others ask us for our life story (FYI ethically, we are supposed to be minimalistic here – so even when you want to know, we must hold back many details).
Some clients need for us to be a safe place for their frustrations and sad feelings as their body lets go and relaxes, while others save it for their journal.
- What you should know: we aren’t allowed to give advice; we are allowed to provide self care routines you can try which may help. We aren’t your mental health therapist; we may recommend one when appropriate – you can choose to follow through on that recommendation, or not.
How to communicate with us:
If you happen to be hard of hearing, or Deaf, please let us know before your session so we can send you a helpful resource! The following will still apply to, however the means to communicate will be different.
If you are hearing: just tell us! Let us know your preferences, and what your needs are. If we forget, a kind reminder should do the trick! If you do communicate this way and still happen to have a bad experience, please inform our front desk and they will connect you with our Client Care team who can make sure your needs are addressed moving forward, and we can work with the therapist to avoid the same concern in the future.
although we don’t always have the answer, we can always document your question and our team will research or reach out for the answer! Most questions you’ll have at your first therapeutic massage are common for us, and we aren’t bothered that you ask! Especially if your very first massage is with us – we know that you don’t know what to expect. Questions regarding what to expect, how we can help you, and our training/ expertise are always invited.
your massage experience is the most important part of our mission! We aim to work as a team, including you, to provide the best possible experiences.